How We Protect Your Information

At Voltrush Casino Online we secure every account with 256-bit SSL encryption and two-factor authentication, protecting personal details, payment information and account activity from unauthorised access. These measures apply across the full session, from sign-in through to deposits and withdrawals.

What We Collect and Why

When you register, we ask for the details needed to open and manage your account. At the first of three points — your first withdrawal, 30 days after sign-up, or total deposits of AUD 2,000 — we request verification documents: a passport, driving licence or national ID, plus proof of address. These are uploaded under My Account and Verification, and are used solely to confirm identity and meet our licensing obligations under the Tobique Gaming Commission licence held by Neptune Projects S.R.L, detailed on our licence page.

Payment details are collected to process deposits and withdrawals through the methods listed on our payments page, and account data supports features such as the Rewards tab and bonus progress tracker available once you are signed in through your account.

How Your Data Is Used and Retained

We use the information collected at registration and verification to manage your account, process transactions and apply responsible gambling tools. These include deposit, loss and wager limits set per day, week or month, time-outs of 1 day up to 3 months, and self-exclusion periods from 3 months to permanent. Any request to increase a limit applies only after a 24-hour cooling-off period, which gives us time to confirm the change is deliberate.

Verification records are kept to satisfy the requirements attached to our licence and to support withdrawal approvals, which are typically processed within about an hour once documents are confirmed. We do not request documents beyond those listed above, and we do not ask for information unrelated to identity, payment or responsible play checks.

Account holders can review stored transaction information themselves, including cancelling a pending withdrawal directly from Transaction History, giving a direct way to see and manage recent account activity without contacting support.

Your Rights and Account Controls

As an account holder, you have direct control over several aspects of how your data and play are managed day to day. The controls below are available from within your account or by reaching our team.

• Set or adjust deposit, loss and wager limits per day, week or month, with increases applying after a 24-hour cooling-off period
• Request a time-out of 1 day, 1 week, 1 month or 3 months
• Request self-exclusion for 3 months, 6 months, 1 year, 5 years or permanently
• Upload verification documents securely under My Account and Verification once requested
• Cancel a pending withdrawal from Transaction History before it is processed
• Contact our support team via live chat, email or the Help Center, available 24/7, with any question about stored account data